While it is tempting to see User Experience Design only in terms of the end-result of our work (i.e. the screens that people see and interact with every day) as with all design, the final result is the tip of the iceberg. Before you can design or even define a product, you need to understand the goals, needs, desires and perspectives of those who will use the product. And the more you know about users and their tasks, the easier it will be to make those decisions.
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