About ETS
Help Center
Contact Us
Help Center
The ETS Help Center provides answers to common questions about our services as well as detailed How To guides for using technology in teaching and learning activities.
bSpace Help: Help topics for bSpace can be found at http://bspacehelp.berkeley.edu. We are working on moving this content into the ETS Help Center.
If you need further assistance, the Contact ETS page provides contact information for each of the ETS services.
Help Topics
How-To
- Get a key to access classroom equipment
- Display a Mac laptop through a projector
- Display a PC Laptop through a projector
- Connect a Mac to a VGA display
- Connect a computer to a monitor or projector using a VGA cable
- Connect a computer or other device to the classroom sound system
- Play a DVD or Audio CD in a classroom
- Play a VHS tape in a classroom
- Play Auxiliary Video and Audio (e.g. portable VHS players and iPods)
- Using Wireless Lavaliere Microphone
- Using Wired Lavaliere Microphone
- Adjust Volume (Category 1 classroom)
- Report a Broken Screen
- Report Classroom Technology Problem
- Lower and Raise a Projection Screen
- Report a Missing DVD or VCR Remote Control
- Report a Missing Item of Portable Equipment
- Troubleshoot Lack of Video when playing a DVD or VHS Tape
- Troubleshoot Computer Display
FAQ
- What are UC Berkeley course/event webcasts?
- How are courses chosen to be video or audio podcast?
- What classrooms are podcast enabled, and what are their capabilities?
- Is there a Lost and Found in Dwinelle Hall?
- Do you have keys for classrooms?
- I'm missing supplies or furniture from my classroom. Can you replace this?
- What kind of software do I need to view a webcast?
- What is UC Berkeley on YouTube?
- How do I check out a Tablet PC for the semester?
- How do I check out a video camera?
- How do I contact Technical Support?
- Media Release Forms
- What video recording formats does ETS support?
- Can I buy a copy of a program published on one of the online channels, or a program that ETS may have recorded?
Best practice/Success Story
Educational Technology Services