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ETS Training & Support

About Training & Support Services

ETS is dedicated to supporting faculty, staff and students on the use of educational technologies to enrich teaching and learning experiences. This encompasses a broad range of technologies, including bSpace (the campus learning management system), audio-visual and audience participation equipment in classroom, social media and online collaboration tools.

Help Center

An online collection of help topics, FAQs, and policies for using bSpace, Classroom Technology, Event Support, Webcast and other educational technologies.

bSpace Help can be found at http://bspacehelp.berkeley.edu.

Workshops and Training Events

bSpace workshops and brown bag events focusing on an array of educational technologies

Support Requests

Reliable, personal support for bSpace, Classroom Technology and Webcast issues

Consultations

Individual consulation sessions are available in support of implementation of educational technologies (including bSpace and other technologies), instructional design and for use of classroom technologies.

Announcements

iclicker SSLv3 security vulnerability alert

Please be aware there is currently an issue with iclicker and the integration software with bCourses and bSpace that prevents you from syncing your roster and uploading grades from igrader to your gradebook. > Read more

Recent Training and Support Articles

Posted August 15, 2013 | Article

As Fall semester gets underway, we'd like all of our users to review this list of tips and answers to commonly asked questions. Doing so might very well address your question and save you time. Thank you.

Posted August 8, 2013 | Article

In order to ensure bSpace's stability for the next two years and to take advantage of new features developed by the Sakai community, ETS recently completed an update to bSpace. This update to Sakai 2.9 is part of a two-year project currently underway, aimed at improving the teaching and learning capabilities of the campus' LMS. You can read more about the LMS project here.

Posted July 18, 2013 | Article

With its Summer 2013 pilot well underway, ETS is engaged in evaluating the Canvas LMS from a variety of perspectives and with input from many key campus stakeholders. 

Posted June 13, 2013 | Article

In late May, ETS kicked off its Summer Canvas pilot with three instructors from the Law School, and Art History and Sociology, who bring a diverse set of needs to the Canvas platform. The purpose of the pilot, which is part of the larger LMS replacement project, is to determine whether the Canvas LMS can meet our criteria for replacing bSpace and for meeting the teaching needs of the campus. This pilot includes a total of five departments and about 300 students.

Posted June 3, 2013 | Article

On July 8th, ETS will update bSpace in order to ensure its stability for the next two years and to take advantage of new features developed by the Sakai community. This update to Sakai 2.9 is part of a larger project currently underway, aimed at improving the teaching and learning capabilities of the campus' LMS. You can read more about the LMS project here. Even as we determine which new LMS we'll use and what the rollout plan for the campus will be, ETS will make sure that bSpace remains reliable and useful for our 45,000 users.

Posted April 26, 2013 | Article

Based on considerable feedback from our user community about the limitations of bSpace (powered by Sakai), ETS has undertaken an effort to find a Learning Management System (LMS) better suited to Berkeley faculty and student needs. We have a set of key requirements, derived from our user conversations and from studying the LMS landscape at our peer institutions, that better address the current and projected needs and have determined that the Canvas product from Instructure looks like the most promising option for the Berkeley community moving forward.

Posted February 13, 2013 | Article

ETS staff have received a steady stream of questions about Canvas, CalCentral and the longevity of bSpace.We'd like to answer a few of those questions here.